Rocketship offers a money-back guarantee on all custom design solutions. Upon selecting a custom design solution and completing the order signup process, your credit card will be billed the full amount of the initial setup fee for design and development.
Upon presentation of the initial design mockup, you will have the opportunity to either: 1) proceed to finalize the order and submit a request for revisions, or 2) cancel without further obligation and receive a full refund of any amounts billed to that point. However, no refund will be issued once you agree to accept the design mockup that is presented and submit a request for revisions.
Rocketship offers a free 10-day trial of the website management software for all new paying accounts. Billing will start 10 days after you first sign up. However, if you cancel before the first billing occurs, you won’t be charged a thing.
The first time you are billed will establish your recurring billing date. Billing will then recur every month on the this date until you cancel.
Once you are billed for a month’s service, no refund will be issued (you will have to pay for the entire month – no exceptions will be made). For example, if you are billed on the 5th of every month and you cancel on March 7th, you will still have to pay for the entire current month (March 5th through April 4th in this case). After that you won’t be charged again.
The account owner is responsible for all charges that are incurred.
Last Modified on 2/19/10