Terms of Service

Rocketship Terms of Service

The following terms and conditions govern all use of the getrocketship.com website and all content, services and products available at or through the website, including, but not limited to, the Rocketship custom design solutions, consulting, web hosting, and software, (taken together, the "Service"). The Service is owned and operated by Rocketship, LLC (“Rocketship”). The Service is offered subject to your acceptance without modification of all of the terms and conditions contained herein and all other operating rules, policies (including, without limitation, Rocketship’s Privacy Policy) and procedures that may be published from time to time on this Site by Rocketship (collectively, the “Agreement”).

Please read this Agreement carefully before accessing or using the Service. By accessing or using any part of the Rocketship website or the Service, you agree to become bound by the terms and conditions of this agreement. If you do not agree to all the terms and conditions of this agreement, then you may not access or use the Service. If these terms and conditions are considered an offer by Rocketship, acceptance is expressly limited to these terms. The Service is available only to human beings who are at least 13 years old.

1. Your Rocketship Account and Website.

You must provide your full legal name, a valid email address, and any other information requested in order to complete the signup process. Your user login may only be used by one person—a single user login may not be shared by multiple people. You may create as many separate user logins for other people as you like, according to what is included with your plan. You are responsible for maintaining the security of your account, password, and website.

By establishing an account with Rocketship, you assume the role of “Account Owner” and become solely responsible for all activities that occur under the account, and any other actions taken in connection with the website, including by others who have logins or accounts under your account. Rocketship cannot and will not be liable for any loss, damage, or anything else resulting from your failure to comply with this security obligation. You must immediately notify Rocketship of any unauthorized uses of your website, your account or any other breaches of security. Rocketship will not be liable for any acts or omissions by You, including any damages of any kind incurred as a result of such acts or omissions.

2. Your Responsibility.

If you operate a website or otherwise make (or allow any third party to make) material available by means of the Service (any such material, “Content”), You are entirely responsible for the content of, and any harm resulting from, that Content. That is the case regardless of whether the Content in question constitutes text, graphics, an audio or video file, or computer software. By making Content available, you represent and warrant that:

  • the downloading, copying and use of the Content will not infringe the proprietary rights, including but not limited to the copyright, patent, trademark or trade secret rights, of any third party;
  • if your employer has rights to intellectual property you create, you have either (i) received permission from your employer to post or make available the Content, including but not limited to any software, or (ii) secured from your employer a waiver as to all rights in or to the Content;
  • you have fully complied with any third-party licenses relating to the Content, and have done all things necessary to successfully pass through to end users any required terms;
  • the Content does not contain or install any viruses, worms, malware, Trojan horses or other harmful or destructive content;
  • the Content is not spam, and does not contain unethical or unwanted commercial content designed to drive traffic to third party sites or boost the search engine rankings of third party sites, or to further unlawful acts (such as phishing) or mislead recipients as to the source of the material (such as spoofing);
  • the Content is not obscene, libelous or defamatory, hateful or racially or ethnically objectionable, and does not violate the privacy or publicity rights of any third party; and
  • you have, in the case of Content that includes computer code, accurately categorized and/or described the type, nature, uses and effects of the materials, whether requested to do so by Rocketship or otherwise.

By using the Service and by submitting Content to the Service for inclusion on your website, you grant Rocketship a world-wide, royalty-free, and non-exclusive license to reproduce, modify, adapt and publish all or any portion of your website and the Content, solely for the purpose of displaying, distributing and promoting your website. If you delete Content, Rocketship will use reasonable efforts to remove it from the Service, but you acknowledge that caching or references to the Content may not be made immediately unavailable. You understand that the technical processing and transmission of the Service, including your Content, may be transferred unencrypted, and involve (i) transmissions over various networks, and (ii) changes to conform and adapt to technical requirements of connecting networks or devices.

Submitting a request for revisions to your website or any of its Content may be done over the phone, through an online form provided by Rocketship, via an interactive web conference, or by email, and further can be either verbal or written and in response to an employee or representative of Rocketship asking if you require revisions to the initial design mockup or your website at any time following.

Without limiting any of those representations or warranties, Rocketship has the right (though not the obligation) to, in Rocketship’s sole discretion (i) refuse or remove any Content that, in Rocketship’s reasonable opinion, violates any Rocketship policy or is in any way harmful or objectionable, or (ii) terminate or deny access to and use of the Service to any individual or entity for any reason, in Rocketship’s sole discretion. Rocketship will have no obligation to provide a refund of any amounts previously paid.

3. Restrictions.

You may only use the Service for lawful purposes. You agree unconditionally not to cause harm to Rocketship or third party equipment, software or processes used in connection with furnishing the Service.

You may not license, sub-license, sell, resell, distribute, or otherwise commercially exploit the Service or make it available to any third party without the express written permission of Rocketship.

You may not reverse engineer or access the Service in order to (i) build a competitive product or service, (ii) build a product using similar ideas, features, functions, graphics, or design elements of the Service, or (iii) copy any ideas, features, functions, graphics, or design elements of the Service. Additionally, except for the design templates and associated resource files provided by Rocketship to you in connection with your website, You may not modify the Service in any way or create derivative works based on the Service.

Your bandwidth usage may not exceed the allocated storage space of your plan by more than a factor of ten in any given month. If your bandwidth usage exceeds ten times the amount of storage space allocated to your account plan in a month, or significantly exceeds the average bandwidth usage (as determined solely by Rocketship) of other Rocketship customers, we reserve the right to immediately take any appropriate action (as determined solely by Rocketship) to ensure the continued, uninterrupted operation of our system. This action may include temporarily disabling your account or restricting access to your website until you can reduce your bandwidth consumption.

You may NOT send Bulk Mail using email services provided by Rocketship. "Bulk Mail" means email messages of similar content that are sent to more than one hundred (100) recipients. Attempts to circumvent this restriction by breaking up bulk email over time, using multiple accounts, or by any other means will be a violation of this restriction. You may not use a third party other than an authorized Rocketship partner to send Bulk Mail that references an email address used with Rocketship’s email service, or that has a Rocketship email service return email address.

You may not intentionally use your Rocketship email service for the purpose of receiving bulk email from others. For example, you may not submit any email address provided by Rocketship to a "Safelist" or "Free for All" (FFA) list.

Mail messages sent to other users within your domain names hosted on the Rocketship email system are not considered Bulk Mail.

You may not send unsolicited email using Rocketship’s email service. Email is considered unsolicited if you have no pre-existing relationship with the recipient, unless the recipient has published or otherwise provided his or her email address in a manner which implies consent to receive the email.

You may not obscure the source of your email in any manner, including by intentionally omitting, forging, or misrepresenting message headers or return addresses.

4. Intellectual Property.

This Agreement DOES NOT transfer from Rocketship to you any Rocketship or third party intellectual property, and all right, title and interest in and to such property will remain (as between the parties) solely with Rocketship. The design, visual appearance, underlying code, functionality, and concepts of the Service, as well as the provided design templates and resource files (including any third party media elements such as: stock photography, imagery, motion graphics, video, icons, fonts, etc.) provided as part of a design solution created for you by Rocketship (the “Design”), are and remain the exclusive property of Rocketship. Copyright© 2007-2014 Rocketship LLC. All rights reserved.

Upon full payment of any and all fees due Rocketship for the design and setup of your website (the “Setup Fee”), plus all fees payable for the ongoing Service, Rocketship hereby grants you an exclusive, perpetual and worldwide right and license to use, reproduce, adapt, modify and display the unique visual artwork of the Design in accordance with the terms and conditions of this Agreement. You may continue using the Design even if you cancel the Service by closing your account, provided that all fees due Rocketship have been paid, including any early termination fees in connection with closing your account prior to the end of the agreed upon term.

Rocketship LLC, the Rocketship Service, getrocketship.com, launchrocketship.com, the Rocketship logo, and all other trademarks, service marks, graphics and logos used in connection with getrocketship.com, or the Service are trademarks or registered trademarks of Rocketship or Rocketship’s licensors. Other trademarks, service marks, graphics and logos used in connection with the Service may be the trademarks of other third parties. Your use of the Service grants you no right or license to reproduce or otherwise use any Rocketship or third-party trademarks.

5. Copyright Infringement and DMCA Policy.

As Rocketship asks others to respect its intellectual property rights, it respects the intellectual property rights of others. If you believe that material located on or linked to by getrocketship.com or the Service violates your copyright, you are encouraged to notify Rocketship in accordance with Rocketship’s Digital Millennium Copyright Act (”DMCA”) Policy. Rocketship will respond to all such notices, including as required or appropriate by removing the infringing material or disabling all links to the infringing material. In the case of a customer who may infringe or repeatedly infringes the copyrights or other intellectual property rights of Rocketship or others, Rocketship may, in its discretion, terminate or deny access to and use of the Service. In the case of such termination, Rocketship will have no obligation to provide a refund of any amounts previously paid to Rocketship.

6. Charges and Payments.

By signing up for the Service and establishing an account, you agree to pay Rocketship for the Setup Fee and the subsequent ongoing monthly Service fees, plus any applicable taxes. A valid credit card is required for all accounts. Once you complete the order signup process, your credit card will be billed the full amount of the Setup Fee for design, development, and setup of your website. No refunds of the Setup Fee will be issued for any reason, without exception.

The ongoing Service is billed on a monthly basis, in advance, and is also non-refundable. Billing for the ongoing Service will start immediately following the Setup Period, thirty (30) days after you initially establish an account, regardless of whether or not your new website has launched and is “live”. Billing will then recur every month until you cancel the Service by closing your account.

Once you are billed for a month’s Service, no refund or credit will be issued for partial months of Service with an open account for any reason, including for any months you consider “unused”. No exceptions will be made.

All fees and payments are exclusive of any and all taxes, levies, tariffs or duties imposed or levied by any government or governing authority. You shall be responsible for payment of all such fees, however designated, levied or based on the Service, its use, or on this Agreement, including any tax that may be assessed upon audit of Rocketship’s tax returns. You (the Account Owner) are responsible for all charges that are incurred in connection with your account and your use of the Service.

Rocketship reserves the right to temporarily suspend your use of the Service, including access to your website, until payment is received. Rocketship reserves the right to assess interest charges at a rate of 1.5% per month, or 18% per year, for any past due amounts. Further, Rocketship reserves the right to impose a nominal reconnection fee in the event that your access to the Service is suspended due to non-payment. You agree and acknowledge that Rocketship has no obligation to retain your website or its Content and that such data may be irretrievably deleted if your account becomes delinquent by more than thirty (30) days. You also agree to reimburse Rocketship for its reasonable collection costs and attorney fees should we need to pursue collection of your unpaid account.

7. Responsibility of Visitors.

Rocketship has not reviewed, and cannot review, all of the material, including computer software, posted using the Service, and cannot therefore be responsible for that material’s content, use or effects. By operating the Service, Rocketship does not represent or imply that it endorses the material posted using the Service, or that it believes such material to be accurate, useful or non-harmful. You are responsible for taking precautions as necessary to protect yourself and your computer systems from viruses, worms, Trojan horses, and other harmful or destructive content. Websites created with and hosted by the Service may contain content that is offensive, indecent, or otherwise objectionable, as well as content containing technical inaccuracies, typographical mistakes, and other errors. Websites created with and hosted by the Service may also contain material that violates the privacy or publicity rights, or infringes the intellectual property and other proprietary rights, of third parties, or the downloading, copying or use of which is subject to additional terms and conditions, stated or unstated. Rocketship disclaims any responsibility for any harm resulting from the use by visitors of the Service or websites created with and hosted by the Service, or from any downloading by those visitors of content there posted.

8. Content Posted on Other Websites.

We have not reviewed, and cannot review, all of the material, including computer software, made available through the websites to which the Service links, and that link to the Service. Rocketship does not have any control over those non-Rocketship websites, and is not responsible for their contents or their use. By linking to a non-Rocketship website, Rocketship does not represent or imply that it endorses such website. You are responsible for taking precautions as necessary to protect yourself and your computer systems from viruses, worms, Trojan horses, and other harmful or destructive content. Rocketship disclaims any responsibility for any harm resulting from your use of non-Rocketship websites.

9. Changes.

Rocketship reserves the right, at its sole discretion, to modify or replace any part of this Agreement. It is your responsibility to check this Agreement periodically for changes. Your continued use of or access to the Service following the posting of any changes to this Agreement constitutes acceptance of those changes. Rocketship may also, in the future, offer new services and/or features through the Service (including, the release of new tools and resources). Such new features and/or services shall be subject to the terms and conditions of this Agreement. 

10. Cancellation and Termination.

You may terminate this Agreement and cancel the Service at any time by simply closing your Rocketship account. If you wish to cancel the Service, you MUST do so while signed into your Rocketship account through the link displayed in the global navigation of the header while logged into the Rocketship admin area of your website. Cancellation requests made by email, phone, or any other method of correspondence are not valid and WILL NOT result in closure of your account. You (the Account Owner) are solely responsible for properly canceling the Service by closing your account as indicated. 

Upon closing your account, your website including all of your Content may be immediately deleted from the Service. This information cannot be recovered once your account is closed. In addition, any DNS records for your custom domain name(s) will also be deleted from the Service, and may affect the availability of your email and other related functions connected to your domain, until you change the name servers associated with your domain.

Rocketship, in its sole discretion, may suspend or terminate your access to all or any part of the Service at any time, with or without cause, with or without notice, effective immediately. Such termination of the Service will result in the deactivation or deletion of your account, your access to your account, and the forfeiture and relinquishment of all Content in your account and website. Rocketship reserves the right to refuse service to anyone for any reason at any time. All provisions of this Agreement which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

11. Disclaimer of Warranties.

The Service is provided on an “as is” and “as available” basis. Rocketship and its suppliers and licensors hereby disclaim all warranties of any kind, express or implied, including, without limitation, the warranties of merchantability, fitness for a particular purpose and non-infringement. Neither Rocketship nor its suppliers and licensors, makes any warranty that the Service will be error free or that access thereto will be continuous or uninterrupted. You understand that you download from, or otherwise obtain Content or services through, the Service at your own discretion and risk.

12. Limitation of Liability.

In no event will Rocketship, or its suppliers or licensors, be liable with respect to any subject matter of this agreement under any contract, negligence, strict liability or other legal or equitable theory for: (i) any special, incidental or consequential damages; (ii) the cost of procurement or substitute products or services; or (iii) for interruption of use or loss or corruption of data. Rocketship shall have no liability for any failure or delay due to matters beyond their reasonable control. The foregoing shall not apply to the extent prohibited by applicable law.

13. General Representation and Warranty.

You represent and warrant that (i) your use of the Service will be in strict accordance with the Rocketship Privacy Policy, with this Agreement and with all applicable laws and regulations (including without limitation any local laws or regulations in your country, state, city, or other governmental area, regarding online conduct and acceptable content, and including all applicable laws regarding the transmission of technical data exported from the United States or the country in which you reside) and (ii) your use of the Service will not infringe or misappropriate the intellectual property rights of any third party.

14. Indemnification.

You agree to indemnify and hold harmless Rocketship, its contractors, and its licensors, and their respective directors, officers, employees and agents from and against any and all claims and expenses, including attorneys’ fees, arising out of your use of the Service, including but not limited to out of your violation of this Agreement.

15. Miscellaneous.

This Agreement constitutes the entire understanding and agreement between Rocketship and you concerning the subject matter hereof, and they may only be modified by a written amendment signed by an authorized executive of Rocketship, or by the posting by Rocketship of a revised version. Except to the extent applicable law, if any, provides otherwise, this Agreement, any access to or use of the Service will be governed by the laws of the State of Washington, U.S.A., excluding its conflict of law provisions, and the proper venue for any disputes arising out of or relating to any of the same will be the state and federal courts located in Snohomish County, Washington. Except for claims for injunctive or equitable relief or claims regarding intellectual property rights (which may be brought in any competent court without the posting of a bond), any dispute arising under this Agreement will first be attempted to be resolved without intervention by a third party or any outside action. If a mutually agreeable resolution cannot be reached, the dispute shall be finally settled in accordance with the Comprehensive Arbitration Rules of the Judicial Arbitration and Mediation Service, Inc. (“JAMS”) by three arbitrators appointed in accordance with such Rules. The arbitration shall take place in Seattle, Washington, in the English language and the arbitral decision may be enforced in any court. The prevailing party in any action or proceeding to enforce this Agreement shall be entitled to costs and attorneys’ fees. If any part of this Agreement is held invalid or unenforceable, that part will be construed to reflect the parties’ original intent, and the remaining portions will remain in full force and effect. A waiver by either party of any term or condition of this Agreement or any breach thereof, in any one instance, will not waive such term or condition or any subsequent breach thereof. You may assign your rights under this Agreement to any party that consents to, and agrees to be bound by, its terms and conditions; Rocketship may assign its rights under this Agreement without condition. This Agreement will be binding upon and will inure to the benefit of the parties, their successors and permitted assigns.

Questions about these Terms of Service should be sent to: legal (at) getrocketship.com


Last Modified on 3/28/2014