Category: Reputation Management

costly mistakes to avoid With local business reviews

Jan 29, 2020

5 Costly Mistakes to Avoid With Local Business Reviews

For most local businesses, online reputation management is vital to success. 86% of people read local business reviews, according to a recent survey by BrightLocal. High online ratings make it much easier to attract new customers and thrive.

Review generation tool

Oct 29, 2019

Review Generation Tools: Are They Really a Good Idea?

If you’re a local business owner, agency, or long-term freelancer, a stellar online reputation is vital to your success. You need good reviews to attract new customers. But even if all your customers appreciate your work, it’s hard to get the reviews and ratings you need. That’s why many business owners consider using a review generation tool.

Customer Service is vital for Online Reputation

Oct 23, 2019

Want a Great Online Reputation? It Starts with Customer Service

In today’s world, word-of-mouth marketing starts with online ratings and reviews. But if your customer service is so-so, no amount of reputation management will help. To fix your online reputation, you need to double down on the root problem. 

How to Handle a Negative Review

Sep 25, 2019

How to Handle a Negative Review

Online reviews can be the difference between life or death for a local business. Here are a few suggestions to help you productively handle negative reviews.